Privacy Policy

1. Information we collect

• Account information: your name, email address and sign-in provider when you sign in to Manifest, and the company you belong to.
• Connected mailboxes: if you connect a Google (Gmail) or Microsoft (Outlook) mailbox, we read email messages and their attachments in that mailbox: senders, recipients, subjects, dates and message content. See section 3 for what we do and do not do with Google data.
• Connected business systems: credentials and data from systems you connect, such as a TMS, a brokerage platform (for example Priority1) or a load board. That includes quotes, rates, shipments and carriers.
• Text messages: if you connect a phone to our text line, we keep your phone number and the messages you send to and receive from the line.
• Files you upload: carrier lists, rate sheets, past emails and anything else you send us during setup.
• Website and usage data: IP address, browser type, pages visited and similar technical data, collected through cookies and server logs.
• Contact details: anything you send us when you book a call or email us.

2. How we use information

• To provide Manifest: find quote requests in your mailbox, look up prices in the systems you connect, draft replies and show them to you for approval.
• To text you when a draft is ready or something needs your attention, and to answer what you text the line.
• To keep your workspace secure, prevent abuse and fix problems.
• To respond to you and to tell you about changes to the service.
• To meet legal obligations.

Manifest does not send email, book freight or change anything in a connected system without a person at your company approving it. We do not sell personal information and we do not use your data for advertising.

3. Google user data

If you connect a Google account, Manifest requests read-only access to Gmail (gmail.readonly) and permission to manage drafts and send email (gmail.compose). It uses the first to find and read quote requests and related shipment emails, including their attachments, and the second to put the replies it writes in your Gmail Drafts, in the customer’s thread, for you to review, edit and send, and to send a reply only after you approve it. We use this access only to provide and improve the user-facing features of Manifest described above.

Transpira's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In particular:

• We do not use Google user data for advertising, and we do not sell it.
• We do not transfer Google user data to others except to provide or improve Manifest's features, to comply with law, or as part of a merger or acquisition with notice to you.
• No person at Transpira reads your Google user data unless you ask us to (for example for support), it is needed for security or to comply with law, or it has been aggregated and anonymized.
• We do not use Google user data to train or improve generalized or non-personalized AI or machine learning models.

You can disconnect Google at any time in Manifest's Setup page or at myaccount.google.com/permissions. Microsoft accounts are treated the same way and can be disconnected in Setup or in your Microsoft account settings.

4. AI processing

Manifest uses AI models from Anthropic to read emails and draft replies. The content needed for each task is sent to Anthropic's API to produce a result. Under Anthropic's commercial terms, data sent through its API is not used to train its models. We do not use your company's data to train models for other customers.

5. Text messages

You connect a phone by texting a token from your workspace to our line. We then text that number about your company's quote requests and drafts. Message frequency varies with your email volume. Message and data rates may apply. Text DISCONNECT to the line to stop messages, or remove the phone in Settings. We do not share mobile numbers or text messaging consent with third parties for marketing.

6. How information is shared

We share information only with service providers that help us run Manifest, under confidentiality and data protection terms:

• Google Cloud (hosting, file storage and secrets)
• Neon (database)
• Clerk (sign-in and account management)
• Anthropic (AI processing)
• Our text messaging provider (delivering texts)
• Vercel (hosting this website)

We may also disclose information if required by law, to protect the rights and safety of our users or the public, or as part of a merger or acquisition. Within Manifest, each company's data is kept separate and is visible only to that company's members.

7. Security

Data is encrypted in transit and at rest. Credentials for connected systems are encrypted before they are stored. Each company's records are separated at the database level, so one company's workspace cannot read another's. Access inside Transpira is limited to people who need it to run the service. No system is perfectly secure, and we will notify affected customers of a breach as the law requires.

8. Retention and deletion

We keep customer data while the company uses Manifest. When a company stops using Manifest, or asks us to, we delete its mailbox data, connected-system data, uploads and text history within 30 days, except where the law requires us to keep it. Disconnecting a mailbox stops all further reading of it right away.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to how it is used. If your data is in Manifest because your employer uses it, we may refer your request to them. Email adi@transpiralabs.com and we will reply within 30 days.

10. Children

Manifest is a business service and is not directed to anyone under 16. We do not knowingly collect their data.

11. Changes

We will post changes here and update the date above. For material changes we will tell customers by email or in Manifest before they take effect. See also our Terms of Service.

12. Contact

Questions about this policy or your data: adi@transpiralabs.com.